Introduction
Emotional Mirror ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our emotional intelligence assessment platform at emotionalmirror.kogle.in.
Information We Collect
Personal Information
- Name and email address
- Age and gender (optional)
- Profile information
- Payment information (processed securely through third-party payment processors)
Usage Data
- Assessment responses and results
- Device information and IP address
- Browser type and version
- Pages visited and time spent
- Cookies and similar tracking technologies
Emotional Data
- Assessment responses
- Emotional intelligence scores
- Progress tracking data
- Historical assessment results
How We Use Your Information
We use collected information to:
- Provide and maintain our services
- Process your transactions securely
- Generate personalized emotional intelligence reports
- Send important updates and notifications
- Improve our platform and user experience
- Comply with legal obligations
- Prevent fraud and ensure security
Data Storage and Security
Security Measures
- SSL/TLS encryption for all data transmission
- Secure database storage with encryption at rest
- Regular security audits and updates
- PCI DSS compliant payment processing
- Access controls and authentication
Data Retention
- Account data: Retained while account is active
- Assessment results: Stored for 3 years
- Payment records: Retained for 7 years (legal requirement)
- Marketing data: Until consent is withdrawn
Third-Party Services
We use trusted third-party services:
- Payment Processors: Razorpay, PhonePe (PCI DSS compliant)
- Analytics: To understand user behavior
- Email Services: For communication
- Cloud Hosting: Secure server infrastructure
Your Rights
You have the right to:
- Access your personal data
- Correct inaccurate information
- Request data deletion
- Export your data
- Withdraw consent
- Object to processing
- Lodge a complaint with authorities
Cookies Policy
We use cookies for:
- Essential functionality
- User preferences
- Analytics and performance
- Marketing (with consent)
You can control cookies through browser settings. See our Cookie Policy for details.
Children's Privacy
Our service is not intended for users under 13 years old. We do not knowingly collect data from children.
International Data Transfers
Your data may be transferred to servers in different countries. We ensure adequate protection through:
- Standard contractual clauses
- Data processing agreements
- Compliance with local regulations
Changes to Privacy Policy
We may update this policy periodically. Significant changes will be notified via email or platform notification.